Contact Santa Calls Me
Feel free to contact us at any time, and we will try our best to respond within two business days. Please visit our Frequently Asked Questions area below for immidate answers to many of your questions.
General Feedback/Questions can be directed towards Santa himself:
Other topics can be sent to:
If you wish to reach us via snail mail, please feel free to do so at the following address:
Santa Calls Me
3410 W. Amherst Ave.
Denver, CO 80236
With the crazy holiday season, however, our worker elves sometimes take a bit longer, and we ask you to be patient with us.
Can I add more than one child
per call?
Yes, you can add up to four children per call. In the "Order" section
of the website choose the phone or e-mail package you would like the children
to receive and click the "Continue to Step 2" button at the bottom
of the screen. In step 2 please fill out your information as well as the date
and time for the phone call or e-mail. Continue by filling out the information
about your first child then scroll down to the bottom of the page and click
the text "another child" each additional child is $4.99. Continue
the last two steps for each remaining child. When you are finished, please review
the information to make sure it is accurate and click the "Continue to
Step 3" button to pay. Then sit back and await the biggest smiles of the
season.
How do I add a CD recording
of our phone call?
After you have picked your phone call or e-mail package in the "Order"
section of the website and continued to "Step 2" fill out all the
information as well as the date and time for the phone call or e-mail. Next
fill out the information for your first child and scroll to the bottom of the
screen. Then you can click the "Add a CD Recording" button and fill
out the mailing address. CD's will be mailed out a maximum of 5 days after the
phone call. Please note that for any phone call scheduled after December 14th
the CD may not arrive before Christmas. Santa Calls Me is not responsible for
lost or late mailings.
How do I add a Nice List
Certificate?
After you have picked your phone call or e-mail package in the "Order"
section of the website and continued to "Step 2" fill out all the
information as well as the date and time for the phone call or e-mail. Next
fill out the information for your first child and scroll to the bottom of the
screen. Then you can click the "add a Nice List Certificate" button
and fill out the mailing address. The certificate will be mailed via USPS and
must be ordered before December 19th to arrive on or before Christmas day. Santa
Calls Me is not responsible for lost or late mailings.
What Time Zone am I in?
All phone calls ordered with Santa Calls Me are set in Central Standard Time
(CST). If you are unaware of what time zone you are in or how making an order
in CST will affect your call please click
here to locate your time zone. If you still have questions please feel free
to contact Santa or Support
(above) to help with your order.
I made a mistake on my order
what should I do?
If you realize that you have made an error when making your order please contact
Santa as soon as possible to correct
the problem. The sooner we receive your request the more likely we can accomodate
your changes.
How long will the phone call
last?
Each Santa call is unique and there is no set time limit with how long Santa
will talk with your child. The average time of a call is five to seven minuets
but can go longer as is appropriate.
How does it work when Santa
is to talk to multipe children in one call?
When you order a phone call for more than one child Santa will
speak with each child individually and give them each the time and attention
they deserve. This can still be done on speakerphone, but it helps to have a
parent control the younger children as Santa speaks to their siblings.
Packages
White Christmas
Call before December 1st
Learn MoreSilver Bells
Call between December 1st to the 23rd
Learn MoreHere Comes Santa Claus
Call on 24th
Learn MoreSilent Night
Call on 25th
Learn More