Contact Santa Calls Me

Feel free to contact us at any time, and we will try our best to respond within two business days. Please visit our Frequently Asked Questions area below for immediate answers to many of your questions.

General Feedback/Questions can be directed towards Santa himself:

If you wish to reach us via snail mail, please feel free to do so at the following address:

With the crazy holiday season, however, our worker elves sometimes take a bit longer, and we ask you to be patient with us.

 

Frequently Asked Questions:

Can I add more than one child per call?
Yes, you can add up to four children per call. In the "Order" section of the website choose the phone or e-mail package you would like the children to receive and click the "Continue to Step 2" button at the bottom of the screen. In step 2 please fill out your information as well as the date and time for the phone call or e-mail. Continue by filling out the information about your first child then scroll down to the bottom of the page and click the text "another child" each additional child is $4.99. Continue the last two steps for each remaining child. When you are finished, please review the information to make sure it is accurate and click the "Continue to Step 3" button to pay. Then sit back and await the biggest smiles of the season.

How do I add a CD recording of our phone call?
After you have picked your phone call or e-mail package in the "Order" section of the website and continued to "Step 2" fill out all the information as well as the date and time for the phone call or e-mail. Next fill out the information for your first child and scroll to the bottom of the screen. Then you can click the "Add a CD Recording" button and fill out the mailing address. CD's will be mailed out a maximum of 5 days after the phone call. Please note that for any phone call scheduled after December 14th the CD may not arrive before Christmas. Santa Calls Me is not responsible for lost or late mailings.

How do I add a Nice List Certificate?
After you have picked your phone call or e-mail package in the "Order" section of the website and continued to "Step 2" fill out all the information as well as the date and time for the phone call or e-mail. Next fill out the information for your first child and scroll to the bottom of the screen. Then you can click the "add a Nice List Certificate" button and fill out the mailing address. The certificate will be mailed via USPS and must be ordered before December 19th to arrive on or before Christmas day. Santa Calls Me is not responsible for lost or late mailings.

What Time Zone am I in?
All phone calls ordered with Santa Calls Me are set in Central Standard Time (CST). If you are unaware of what time zone you are in or how making an order in CST will affect your call please click here to locate your time zone. If you still have questions please feel free to contact Santa or Support (above) to help with your order.

I made a mistake on my order what should I do?
If you realize that you have made an error when making your order please contact Santa as soon as possible to correct the problem. The sooner we receive your request the more likely we can accommodate your changes.

How long will the phone call last?
Each Santa call is unique and there is no set time limit with how long Santa will talk with your child. The average time of a call is five to seven minuets but can go longer as is appropriate.

How does it work when Santa is to talk to multiple children in one call?
When you order a phone call for more than one child Santa will speak with each child individually and give them each the time and attention they deserve. This can still be done on speakerphone, but it helps to have a parent control the younger children as Santa speaks to their siblings.

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